GROUP CLASS ABSENCE/MAKE-UP POLICIES

At Machine Performance Center, we understand that life happens.  To demonstrate our commitment to offering the best customer service around, we offer make-ups for many of our group lessons. 

  • MPC closes for very few holidays. WE DO NOT FOLLOW THE SCHOOL CALENDAR. Closures are announced and you will not be billed.

  • Except as noted below** Swimmers currently enrolled in a class can be credited ONE make-up lesson per month, to be scheduled at a later date.

  • MAKE-UP LESSONS ARE A TEAM EFFORT. PLEASE BE DILIGENT IN REPORTING AN EXPECTED ABSENCE IN ADVANCE, even if you are not going to use a make up. token. Swimmers are ONLY able to find a make up class when an opening is created by another swimmer reporting their absence in advance.

  • Schedule your makeup lesson using your parent portal or the mobile app. We recommend checking in the afternoon for a “same day” opening or Friday and Saturday evening for the weekend, as swimmers frequently have last minute illnesses/conflicts.

  • Makeup lessons MAY NOT be scheduled on the same day as your swimmer’s regular class. Back to back swim classes on the same day are not safe or effective.

  • Starting in 2024-2025 season **MINI BOTS AND THE SILVER CLASSES *WILL NOT BE ELIGIBLE FOR MAKE UP TOKENS. These classes require a large area of the pool and are therefore offered on a limited basis that does not accommodate makeups.

How do I report my swimmer’s future absence? 

Make-up lessons will be granted to any eligible swimmer who informs us of their absence as early as one week in advance, and no later than 30 minutes prior to their lesson. Note: Silver and Mini Bot classes are NOT ELIGIBLE for makeups.

Please use your Web Portal or Mobile App *see below, to record Future Absences

How do I schedule my make-up lesson?

Up to once per month a recorded Future Absence will generate a “Makeup Token” in your iClass Account. Makeup Tokens generate AFTER the missed class - not when you record your absence. Use the same iClass menus to “Use Makeup Token”. You can search for and request a makeup class (not on the same day as swimmer’s regular class - back to back classes are not safe or effective).

PLEASE NOTE: Missed or cancelled make-up lessons will not be rescheduled. Once scheduled, the make-up lesson will be considered redeemed.

WE ARE USING iClassPro FOR OUR BOOKINGS!

Use the Parent Portal or download the App.

LOGIN to your account to search for classes, inform us of future absences, request your makeup class, and more.

iClassPro Mobile App

Select “Account” from the bottom menu then click the Student’s Green Circle to get to Student Actions Menu.

Inform us of your “Future Absence”, or request your “Makeup” with a Token in your account from here.

What if I can’t find something that works with our schedule?  

With busy schedules and our group lessons in high demand, it may be difficult to find a spot throughout the week to redeem your make-up lesson.  In this event, make-up lessons may be exchanged for admission to our Family Open Swims.

How long are make-up tokens redeemable? 

Make-up lessons tokens expire 6 months from when they are created. Make-up lessons given for Swim School closings (weather-related or otherwise) will not expire.

Can I be refunded for a missed class or accumulated make-up lessons? 

Unfortunately, due to set operational expenses we will not be able to prorate or refund missed lessons or accumulated make-ups.

Are make-up lessons available for Private Lessons or Mighty Mechanics? 

Unfortunately, make-up lessons are not permitted for missed private lessons or Mighty Mechanics.